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IBM Watson Speech to Text features and reviews of 2020

IBM Watson Speech to Text software helps businesses draw insights from their data by using machine learning technology and AI algorithms to transform spoken words into written text.

Overview

Organizations, healthcare sectors, financial institutions, and consumer engagement use IBM Watson Speech to Text software to make informed business decisions. Professionals use the tool to transcribe an audio file in real-time or through uploaded batch files and analyze diverse data sources faster. Users can anticipate and prevent disruptions by continually monitoring the conditions of their equipment and systems. Organizations can identify minor issues with the software before they turn into major disasters that cost more money to repair.

IBM Watson Speech to Text voice recognition software enables businesses to understand their customers better and interact effectively with them. Users can organize and format their transcripts whenever they need them with IBM’s transcription features. They can also deploy Watson Speech to Text on any cloud or behind any firewall.

Businesses use the software to deploy chatbots that make it tough to differentiate between human beings to help with customer interaction. The AI platform allows managers to leverage their employees’ expertise to develop a valuable pool of knowledge. They then make it available to every member of the team whenever they need it.

The software helps cybersecurity analysts to perform threat investigation at a faster and more accurate rate. IBM Watson Speech to Text also allows various business sectors to detect liabilities on time and carry out domain-specific research. The platform enables users to bridge the gap between spoken words and written ones.

Product Details

IBM Watson Speech to Text automatically recognizes the user’s voice with neural technologies that help with transcription. Businesses only need to provide the audio that needs transcribing to gain access to IBM’s speech recognition software. Users can also manually divide extensive audio data into smaller chunks to increase the amount they can send to the software.

IBM Watson Speech to Text allows organizations to stream real-time audio directly from their applications. They can also upload previously recorded audio files to the platform. The software supports different states of compressed audio data. Watson Speech to Text identifies each format and specifies its supported compression. Users can convert their audio files to a lossy format to reduce the size of the data.

IBM Watson Speech to Text helps users analyze the signal characteristics of their input audio in real-time and reduce background noise. The tool indicates the sampling interval in seconds and calculates the audio metrics. It also provides detailed information on the input audio’s signal characteristics.

IBM Watson Speech to Text improves the user’s response time by using the speech transcription once it is generated. The software utilizes interim results that allow customers to gauge the progress of their audio transcription.

IBM Watson Speech to Text allows companies to use the model parameter to indicate the language and sample rate of the audio. The software automatically regulates the sampling rate of audio files to match the specified model. Businesses use the speech recognition tool for automated customer support and interactive voice response solutions. The software recognizes short utterances that are usually expressed during customer support sessions and utilizes it for later.

IBM Watson Speech to Text helps organizations to improve speech recognition accuracy for specific uses. The software has a vocabulary that contains different words that appeal to a broad audience. Organizations make use of this feature in everyday conversations with clients and business partners. Users can also customize the software to recognize both English and non-English words for product names or sensitive subjects. However, model customization is only available for specific languages.

IBM Watson Speech to Text uses specific words, phrases, numbers, letters, or lists to improve speech recognition accuracy.

The software supports the grammar functionality for all the languages it recognizes. When users apply a particular word or phrase to a speech recognition request, IBM’s service returns a transcript with a score that indicates their match. Professionals can use the language customization ID parameter to signify the language for which the grammar was defined.  

IBM Watson Speech to Text helps customers detect up to six different speakers in a two-way call center conversation.

Team leaders can use the IBM’s Speaker Labels to determine who said what, in a multi-participant voice exchange. They can use the information to create a person-to-person transcript or animate a dialogue with an avatar or voice robot. Users get the best performance by utilizing audio files that last less than one minute. The software uses a narrowband media to conduct two-person exchanges.  

IBM Watson Speech to Text software allows businesses to protect their users’ privacy by redacting sensitive data from their speech transcripts. The tool helps organizations prevent identity theft from occurring by masking their customers’ credit card details from the final transcript. The platform redacts numbers that have more than three consecutive digits and replaces them with an “x” character. Users can enable this feature by setting the redaction parameter to “true.” The software also helps companies censor profanities to avoid offending some of their customers with delicate sensibilities.  

IBM Watson Speech to Text converts dates, times, numbers, email and web addresses, and currency values into conventional forms. The platform uses smart formatting methods that allow users to read values more easily. The conversion makes it easy for clients to read transcripts and enables better processing of the results. The formatting method is based on the presence of particular keywords set by the user. Currencies are replaced with their respective symbols to improve readability.  

IBM Watson Speech to Text allows businesses to filter inappropriate content and specific words. Professionals use the keyword spotting feature to detect specified strings or conversations in a transcript. They can find a particular phrase when it occurs multiple times in an audio stream and report all of them to their superiors.

Recap

IBM Watson Speech to Text voice recognition is an artificial intelligence software that helps industries predict disruptions, accelerate research and improve customer interactions. The tool enables the finance sector and IoT to optimize their workload and understand a variety of audio data.