IBM Watson Tone Analyzer

IBM Watson Tone Analyzer Natural Language Processing software helps users to use linguistic analysis to understand communication styles and emotions in text.

Overview

IBM Watson Tone Analyzer Natural Language Processing software enables users to analyze emotional and language tones in the written text at both sentence and document levels. Users can use this software to detect confident, analytical, and tentative communication tones as well as emotions like fear, anger, sadness, and joy found. Plus, this software enables users to conduct social listening on what people write online, including reviews and tweets, to predict their emotions. 

Users can use this software to find out how people perceive their written communication to help them improve their communication tone. IBM Watson Tone Analyzer Natural Language Processing software allows businesses to learn their customers' communication tone to respond appropriately and enhance their general customer communication pipeline. Besides, this software supports formats like plain text, HTML, and JSON. 

Organizations can use this software to monitor their customer service and their agents to analyze the communication tone of both the customer and the agent. IBM Watson Tone Analyzer Natural Language Processing software integrates seamlessly with chatbots to enable users to detect customer emotions so they can develop strategies to adjust the conversation. Additionally, this software offers users two endpoints, which are the general-purpose endpoint and customer engagement endpoint.

Businesses in different industries can use IBM Watson Tone Analyzer Natural Language Processing software to power fast and cost-effective customer service interactions using artificial intelligence. This software allows users to carry out audience monitoring to monitor what customers are saying about their brand on social media. Users can use this software to determine the people to target with personalized marketing. Additionally, the IBM Watson Tone Analyzer Natural Language Processing software integrates with IBM Watson Assistant and IBM Speech to Text to enable users to analyze user input.

Product Details

IBM Watson Tone Analyzer Natural Language Processing software enables users to analyze short web data and long documents. Users can analyze emails, tweets, blog posts, and articles with ease. With general-purpose endpoints, businesses can monitor social media to find out what people are saying about their brand and to determine the people to target with marketing messages. Companies can use this software to get the overall analyses of the tone of the content. Plus, the IBM Watson Tone Analyzer Natural Language Processing software supports interfaces like Java, Node.js, and Python SDK.

IBM Watson Tone Analyzer Natural Language Processing software enables users to monitor customer service and support conversations. Businesses can use this software to escalate sour customer conversations and find opportunities to enhance dialog strategies, customer journeys, and customer service scripts. The customer engagement endpoint of this software accepts JSON input, and it analyzes both support agents and customers. Besides, companies use the IBM Watson Tone Analyzer Natural Language Processing software to assess the performance of agents and measure customer concerns and satisfaction.

IBM Watson Tone Analyzer Natural Language Processing software enables users to analyze content in English and French. This software calculates the tone of written text, but it does not infer personality characteristics. With the IBM Watson Tone Analyzer Natural Language Processing software, users do not need to be worried about their data as it does not log or store any user data on the IBM Cloud. Additionally, businesses will be able to view a JSON analysis if their content regardless of the format they submitted it in.

IBM Watson Tone Analyzer Natural Language Processing software allows users to pay for only what they use. This software scales with businesses as their application grows. Users can get over 1000 API monthly at no cost with the IBM Watson Tone Analyzer Natural Language Processing software. Plus, the free plan of this software deletes after inactivity of up to 30 days.

IBM Watson Tone Analyzer Natural Language Processing software offers users access to their services. Businesses can seamlessly integrate their IBM Cloud service to their services using applications that need it. Users need to create a service ID, assign access policies, and ass an API key to get access to their services by applications with no user credentials. For access to IBM Cloud services, businesses need to develop authorization between the services.

IBM Watson Tone Analyzer Natural Language Processing software makes use of SSL verification for a secure connection between the server and client. This connection verified against the local certificate store ensures confidentiality, integrity, and authentication. Users can use this software to specify the date that matches a version parameter that is compatible with their app. IBM Watson Tone Analyzer Natural Language Processing software uses standard HTTP response codes to indicate if a method was successful. Besides, the different HTTP response codes indicate success, failure, and an internal system error.

IBM Watson Tone Analyzer Natural Language Processing software does not log or retain users' requests. Users can submit no more than 1000 individual sentences in plain text format and 128 KB of total input content. For document-level analysis, this software analyzes the first 1000 sentences, and it gives insights on the first 100 sentences for sentence-level analysis. Additionally, users can use the IBM Watson Tone Analyzer Natural Language Processing software to analyze both small quantities of text content and a large amount of material in any format.

IBM Watson Tone Analyzer Natural Language Processing software allows users to analyze each sentence of the document. Users can use this software to indicate the character encoding of an inputted text with ease. Businesses can use IBM Watson Tone Analyzer Natural Language Processing software to report the most prevalent tone during customer engagement, and it can detect seven tones, including satisfied, polite, sad, impolite, frustrated, excited, and sympathetic. Also, the software will only analyze the first 50 utterances if users submit more than 50.

Recap

IBM Watson Tone Analyzer Natural Language Processing software focuses on offering organizations in different industries a service that uses linguistic analysis to detect tone and emotion from written text. Users can use this software to conduct social listening on social platforms to identify customers they can message. Businesses can integrate chatbots to this service to enhance customer interaction.