Logo

THINK BIG

Analytics

Intercom

47

Intercom Features and Reviews

Intercom help desk software enables businesses to use personalized and conversational interactions to build customer relationships.

Overview

Intercom help desk software focuses on helping organizations from different industries to use a messenger-based approach to create a connection with their customers in every step of their journey. This software offers businesses a conversational relationship platform to scale informal interactions with different customers. Users can use conversational bots, real-time chats, and targeted messages to convert their site visitors into customers. Plus, Intercom help desk software allows businesses to use product tours, email campaigns, and outbound messages to activate, re-engage, and activate their customers.

Over 30,000 companies use this software to deliver conversational experiences to their customers. Intercom help desk software enables businesses to offer their customers high-quality through layering proactive support tools. Organizations can use automated workflows, reporting tools, and collaborative inboxes to manage their customer interactions across multiple channels effectively. Besides, Intercom help desk software allows users to use behavioral, company, and customer data to personalize and target customer engagements.

Intercom help desk software integrated with over 250 out-of-box apps enables users to automate actions, sync their data, and enhance efficiency. Businesses can use this software's API and webhooks to build apps for public integration or private usage. This software allows users to use ABM and sales integrations to grow their pipeline and use automated multi-channel campaigns to drive business growth. Also, Intercom help desk software offers users a resolution bot that provides customers with automated actions and faster answers.

This software offers users tailored training sessions, ongoing product consultation, and workload management. Businesses can use Intercom help desk software to give their employees permissions based on their roles.  With this software's ticketing workflows, users can organize and monitor their customer engagements with ease. Additionally, this software allows organizations to use live chat capability to provide support to their customers.

Product Details

Intercom help desk software offers users a mobile app for easy customer onboarding, engagement, and support. Businesses can use this software to get data on their app functionality and issues arising to enable them to create a more functional product. This software's mobile app offers users the same desktop service to allows them to engage with their customers on the go. Intercom help desk software enables organizations to use real-time support, in-app messages, email, and push notifications to engage their mobile users. Plus, businesses can offer users self-serve support via its resolution bot within the app.

Intercom help desk software allows businesses to use mobile carousels to connect with their app users at different touchpoints. Users can use this software to create customizable carousel screens to support and interact with their mobile app customers without using any code. This software enables organizations to send their customers the right messages like product announcements or promotions at the right time.

Intercom help desk software allows users to use carousels to take their new customers on personal tours, and they can provide them with frame by frame support directly in the app. This software allows organizations to carry out A/B testing on their app to find the most effective copy, CTAs, and images. Besides, businesses can use user app behavior to customize their content on the app.

Intercom help desk software offers businesses a conversational support funnel for significant customer support. This software's support funnel combines proactive, human, and self-serve support capabilities to anticipate inquiries, and it enables users to use automation to resolve them. Businesses can allow their support agents to resolve complex issues quickly, and hey can use the self-serve option to answer repetitive questions automatically. Intercom help desk software enables users to manage conversations from different channels like email, social media, or website. Additionally, organizations can use ticketing workflows to route and prioritize customer interactions automatically. 

Intercom help desk software allows users to use product tours to introduce their customers to their products. Businesses can use interactive, code-free tours to drive adoption and customer onboarding. This software enables users to develop interactive guides to guide their new sign-up through different steps. Intercom help desk software helps organizations give their customers proactive guidance to erase pain points, and they can spotlight new features at the right time to boost their adoption. Also, businesses can create borderless tours for their customers using this software.

Intercom help desk software allows businesses to build effective multi-channel campaigns with ease. This software enables users to send cohesive messages across chatbots, product tours, mobile carousels, and their products. Businesses can use this software's reporting capability to get insights on the paths their users take and the metrics associated with their actions.

Intercom help desk software enables organizations to use interactive tours and custom bots to highlight new features and automatically answer questions seamlessly. This software allows users to send their customers emails and in-product messages about subscription expirations and downtimes to provide a more proactive approach. Plus, businesses can use email and push notifications to reach and re-engage with inactive users, and they can use personalized chat to support them.

Intercom help desk software provides users with a flexible business messenger that connects them to their customers seamlessly. Businesses can use chatbots to automate their work, and they can personalize the conversation experience for every customer. This software allows users to use familiar messaging mediums to give their customers personal touchpoints with their brand. Besides, Intercom help desk software enables users to chat in real-time or on their own time, and they can provide seamless support for both mobile and desktop users.

Intercom help desk software helps users to increase their site conversions with chatbots. This software provides users with intelligent bots that enable their teams to focus on giving their site visitors great experiences. Additionally, Intercom help desk software allows businesses to connect with their website visitors in real-time.

Recap

Intercom help desk software focuses on helping businesses to build customer relationships using personalized engagements. Users can use this software to effectively manage their customer interactions across multiple channels with automated workflows, reports, and collaborative inboxes. This software integrates with solutions like Slack, Salesforce, Google Calendar, Jira, and Outlook Calendar.