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Replicant AI features and reviews of 2020

Replicant AI Voice Recognition software uses conversational AI to help businesses solve their customer support issues over the phone.

Overview

Replicant AI Voice Recognition software offers organizations a conversational Artificial Intelligence platform to guide customers all through their support experience on the phone. Industries like retail, insurance, tourism, healthcare, eCommerce, and financial service use this software to resolve customer issues fast and thoroughly. Plus, this self-service platform speaks with customers using a natural tone and answers all questions rapidly.

This software recognizes the intent of customers accurately, which helps in solving their issues quickly over the phone. Businesses can use the Replicant AI Voice Recognition software to eliminate wait times and answer every call with one on one service at any time of the day. This software allows organizations to scale their customer service up or down seamlessly without extra costs. Thus, enabling users to plan for offshoring and seasonal fluctuations with ease.

With the Replicant AI Voice Recognition software, businesses only have to pay for what they use without making any commitments. The contextual capability of this software ensures that customers remain happy at all times. Agents can use Replicant to automatically create cases in platforms like Zendesk and Salesforce for follow-up. Besides, businesses can use this self-service software to make outbound calls to their customers to keep them informed on all information.

Travel agencies can use this software to enable self-service and reduce customer hold times by triaging call spikes. Telecommunication industries rely on Replicant AI Voice Recognition software to answer FAQs for understaffed customer support centers and troubleshoot tier-1 network issues. Retailers can use this self-service software to manage demand spikes for orders and deliveries.

Different governments can leverage Replicant AI Voice Recognition software's outbound call capability to update its citizens with information. Customer support staff in eCommerce industries can use this software to keep customers informed on delivery updates, return policies, and stock availability. Additionally, the healthcare industries rely on Replicant to disseminate voice-based information like testing site locations and clinic hours.

Product Details

Replicant AI Voice Recognition software offers businesses a conversational design that is human-like. The Artificial Intelligent voice on this software sounds like a human agent. Replicant provides an emotive AI design that can carry out natural conversations with users using the perfect script. With this self-service software, customers can have a consistent experience every time they report support cases to the organization.

Replicant AI Voice Recognition software possesses an AI-powered collective brain. The Artificial Intelligence that powers this software enables it to collect knowledge from every call and puts it into a central neural network. This knowledge collection ensures that it gets smarter over time, after every call. Also, organizations can make updates to the call scripts at scale as the software gets more intelligent.

Replicant AI Voice Recognition software enables customers to have Flexible interactions seamlessly. This AI-powered platform allows callers to jump between topics seamlessly like they would do if it were a human agent. This software collects and listens to data, so it can adapt its responses to resolve issues rapidly in real-time.

Replicant AI Voice Recognition software offers easy integration with different customer support platforms. This software works out-of-the-box, and it seamlessly integrates with existing software like Salesforce and ZenDesk. Plus, businesses can build their customer support solution using the Replicant AI Voice Recognition API in days, unlike with an IVR.

Replicant AI Voice Recognition software offers organizations smart routing and escalation. This software can escalate and route calls to agents at the right time using context to avoid customers repeating themselves. When customers need additional help, Replicant ensures that agents service them rapidly to enhance their customer experience.

Replicant AI Voice Recognition software offers businesses customer analytics to understand their customers better. Customer care agents can search and aggregate unstructured data from calls to understand CSAT and customer problems. Organizations can use this software to measure major metrics such as call deflection, call resolution time, and call volume by issue to serve their customers better. Besides, businesses can use the Replicant AI Voice Recognition software to get information on the recurrent complaints customers are issuing so they can resolve it.

Replicant AI Voice Recognition software allows customers to perform guided self-service with ease. This software enables customers to make updates to their orders or billing information on their own. Customers can also reschedule appointments and choose times that suit them better. The self-service capability of the Replicant AI Voice Recognition software allows support agents to focus on enhancing brand loyalty and building customer relationships.

Replicant AI Voice Recognition software offers after-office hours service to customers. This software answer calls 24/7 regardless of the time or place, and it can generate tasks for agents to follow up at a better time. Additionally, customers can access customer support from businesses anywhere and at any time.

Replicant AI Voice Recognition software helps businesses perform basic troubleshooting for customers. This software allows customers to resolve repetitive issues and troubleshooting to enables support agents to handle complex and nuanced customer issues and calls. The Replicant AI Voice Recognition software captures customer data by sending them forms via texts or messages. Plus, this self-service platform waits on hold to reduce manual data entry and call times for agents.

Replicant AI Voice Recognition software allows agents to end outbound reminders to customers. Users can schedule outbound calls to remind existing customers of renewal opportunities, information requests, and upcoming appointments. This software features a natural sounding voice that recognizes customers intent for rapid resolution. Also, businesses can use the Replicant AI Voice Recognition software to call customers to resolve payment issues without involving agents.

Recap

Replicant AI Voice Recognition software focuses on helping businesses in different industries like manufacturing, retail, tourism, eCommerce, travel, and telecommunications with their customer support. This software allows customers to perform guided self-service seamlessly. Organizations can use the Replicant AI Voice Recognition software to attend to their customers rapidly. This scalable and cost-effective software integrates across multiple channels so that businesses can solve end-to-end customer issues in one conversation.