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TeamSupport

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TeamSupport Features and Reviews

TeamSupport help desk software enables businesses to develop strong B2B customer relationships and aid their customer support management.

Overview

TeamSupport help desk software focuses on helping B2B organizations to build customer loyalty and satisfaction. Businesses can use this B2B customer support software to collaborate with their teammates with ease and improve their customer service. This scalable software enables companies to calculate the ROI on their customer support, and they can use it to get insights into their customers. Plus, TeamSupport help desk software allows users to monitor and view their customer details with ease.

Businesses can use this software to build an entire company and contacts database. TeamSupport help desk software allows companies to get alerted on potential customer issues before it escalates to a major disaster. With this software's ticket management capability, organizations can gain visibility into all their customer tickets and ensure no problem slips through them. Besides, TeamSupport help desk software enables users to customize their ticket routing and automation, allowing them to set up ticket reminders.

TeamSupport help desk software integrates with different CRM, developer, and business tools, and it enables users to set up seamlessly workflows. Businesses can incorporate this software's API with internal systems, and it allows teammates to collaborate effectively. This software offers users a shared calendar where they can view thier task assignments, and they can use internal chat to communicate with their teammates. Also, TeamSupport help desk software provides businesses with an integrated product database for effective monitoring.

Businesses can use this software to use products to track customer issues, and they can use it to manage their different brands effectively. TeamSupport help desk software enables users to embed a customizable customer hub into their site, and they can utilize its in-built live chat functionality to solve customer issues. Organizations can use this software to support their customers on multiple channels. Additionally, TeamSupport help desk software allows users to develop custom reports and access customer metrics with ease.

Product Details

TeamSupport help desk software enables users to combine all their customer interactions seamlessly. Businesses can use this software to get insights into customer sentiments, allowing them to identify critical issues and opportunities. This software enables users to discover the customers demanding the most from their team, and they can monitor their customer satisfaction with ease. TeamSupport help desk software lets businesses to add notes to a customer's record to enable everyone in the organization to have the updated information. Plus, this software provides users with access to their customer information from public sources seamlessly.

TeamSupport help desk software offers businesses a ticketing system to enable them to track all their tickets and resolve issues. Organizations can use this software to automate repetitive processes so their service team can focus on building exceptional customer engagements. This software allows companies to integrate their support email address to interact with their customers via the TeamSupport interface. Businesses can use TeamSupport help desk software to route, close, and escalate their tickets, and they can customize their ticketing rules with ease.

This software enables agents to find articles to help customer issues quickly, and it offers users real-time sentiment analysis to allow them to gauge their customer's tone. With this software's mobile apps for iOS and Android devices, users can support their customers on the go. Besides, businesses can customize this software to fit the needs of their brands with ease.

TeamSupport help desk software integrates with different major solutions to optimize workflows and reduce issues. Businesses can use some integrations like Jira, Microsoft Dynamics, Microsoft Teams, Salesforce CRM, Slack, MailChimp, HubSpot CRM, and ServiceNow. This software provides users with a RESTful API to enable them to connect their applications directly. Also, TeamSupport help desk software allows agents to directly upload pictures, share webcam videos, or embed a screencast into a ticket to resolve any issues effectively.

TeamSupport help desk software allows teams from multiple departments to collaborate and solve tickets effectively. Team members can use this software to communicate with others about customers, products, and tickets. This in-app online chat enables users to send messages to specific groups, comment on issues, and ask questions. Businesses can use TeamSupport help desk software to assign customers to different teams, and they can control what their support agents are working on daily. Additionally, this software's in-built calendar enables users to add events with ease, and they can integrate it with Outlook and Google.

TeamSupport help desk software's task management capabilities allow users to streamline their projects. Businesses can use this software to manage tickets that need different steps and actions, and they can develop tasks associated with customers, contacts, internal users, or tickets. This software allows users to get update notifications, and they can use it to assign tasks to other team members with ease. Plus, TeamSupport help desk software enables users to store and collaboratively edit documents seamlessly.

TeamSupport help desk software allows users to streamline customer support using product and inventory information. This software's integrated product database enables users to track their customer's products, and they can associate products to tickets for effective product reporting and monitoring. Businesses can use this software to feed their knowledge base and customer portal, and they can monitor customer level support agreements with ease. Besides, TeamSupport help desk software allows users to restrict customer access to the portal automatically based on service expiration dates.

TeamSupport help desk software enables businesses to offer their customers self-service support. Organizations can embed this software's customizable customer hub into their site, and they can personalize their support portal to fit their band. This software allows customers to create ad view ticket statuses, read articles, search for information, and chat with agents. Also, TeamSupport help desk software provides users with an in-built customer chat functionality to embed into their website.

Recap

TeamSupport help desk software focuses on helping organizations develop stronger B2B customer relationships. This scalable software allows B2B companies to use its customer service management tools to improve their customer service. Businesses can use this software to calculate the ROI of their customer support.